No mentioning Names!!

Loud and clear ...no mentioning names..i will delete that posting that had names...so the story continues

Mentioning Names

Hallo everyone..Now before i continue with the "story" i would like to ask your opinion regarding mentioning names.Should I or should I not? Please give me the feedback soonest so that i may resume .....
The better option

The salary,The basics,The tools

Lets start with the basics before we get to the juicy details.Get to know our tools of work & the work enviroment.A CCR gets into the call center,logs in into any free computer.There are 4 systems which are a must have.
1.The websmap/Eppix-This shows all your call records.
2.The intranet- This hosts all the supportive info ie.phone simulations,product info,company communications etc
3.The HLR- This gives the techinical details,\ about your line...diverts,location,barrings
4.Outlook- Mail application for communication.

The CCRs work in 9 hours shifts starting from 6-3,7-4,8-5,11-8,12-9,2-11,3-12,4-1,11pm -8am.Most CCRs are graduates between 23 & 33.Some are just from college,a few got MBAs,& most are pursuing other courses.
The starting salary of a ccr is Kshs 35000,They have a generous medical scheme & get airtime worth Kshs 2000 every month.
They work in teams,with each team under a manager(who earns almost 100 K)
They are 6 call centers, water tea & coffee are in plenty...Do you get the picture?...In my next post i will start getting into the really interesting details..if there is anything you would like to know drop me a note...
the better option